COVID-19 and the lockdown has had a profound impact on the retail industry. It has shaken the industry as we know it and has brought with it new possible trends and new consumers. During the GRI Global Retail Summit, the industry’s top leaders discussed the good, the bad and the ugly of the pandemic repercussions and the silver linings they spot in the coming months to change.
The main themes of discussion revolved around generating deeper connections with consumers, exploring alternatives for more sustainable operations and integrating technology into everyday tasks. Leaders believe there will be a large fallout following this crisis, but those that are able to learn, adapt and transform their operations to bond with new consumers, will come out stronger than ever before.
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